Security Incident Response

The most effective way to neutralise security threats

Alter Solutions' Security Incident Response service combines a reactive and a proactive approach to make sure no incident can bring your business down. Alter CERT is our team responsible for ensuring swift responses to all types of cybersecurity threats.

 

Talk to an expert

Alter CERT incident responders conducting an in-depth investigation

 Alter Solutions' security incident response line: +33 1 87 66 97 36

Do you need help dealing with a security incident?

E-mail address: cert@alter-solutions.com

PGP Key ID: 9DE1AB3C2DDDFF7B333E543262059FB543DD8F6B

Available from 09:00 to 23:00, Monday to Friday

What is Security Incident Response?

Security Incident Response includes the process, technologies and tools used by organisations to handle and respond to cybersecurity breaches, threats, or attacks. This service is usually provided by a CSIRT (Computer Security Incident Response Team) or CERT (Computer Emergency Response Team).

 

Having an incident response plan is key for businesses looking to prevent cyber incidents before they happen in the first place. That plan specifies exactly how different types of incidents should be addressed, contained, resolved, or prevented.

 

Alter Solutions’ very own CERT service, Alter CERT, is qualified to help your company develop an effective incident response plan.

Alter CERT: more than incident response

Alter CERT is not only about reacting effectively in case of a cybersecurity crisis. It is also about anticipating incidents, threat hunting, and strengthening your company’s security posture
Alter CERT is Alter Solutions incident response and vulnerability management team
Risk anticipation and prevention

Alter CERT prepares your business to deal with security incidents by defining a comprehensive incident response plan, improving your technical defensive posture, raising employees’ awareness, and providing relevant alerts to help anticipate malicious activities.

 

 

Incident Response in 3 steps
  1. Incident triage: The process of receiving, evaluating, and prioritising incoming incident reports. This step involves an initial assessment to determine the scope, severity, and potential impact of the incident.
  2. Incident coordination: Facilitating the response to incidents by coordinating between different stakeholders, which may include internal teams, external clients, and other relevant parties. This involves communication, resource allocation, and strategy implementation.
  3. Incident resolution: Direct involvement in resolving the incident, which includes containment, eradication of the threat, recovery of affected systems, and providing detailed advice for preventing future occurrences.
AlterCERT is Alter Solutions incident response and vulnerability management team
Risk anticipation and prevention

Alter CERT prepares your business to deal with security incidents by defining a comprehensive incident response plan, improving your technical defensive posture, raising employees’ awareness, and providing relevant alerts to help anticipate malicious activities.

 

 

Incident Response in 3 steps
  1. Incident triage: The process of receiving, evaluating, and prioritising incoming incident reports. This step involves an initial assessment to determine the scope, severity, and potential impact of the incident.
  2. Incident coordination: Facilitating the response to incidents by coordinating between different stakeholders, which may include internal teams, external clients, and other relevant parties. This involves communication, resource allocation, and strategy implementation.
  3. Incident resolution: Direct involvement in resolving the incident, which includes containment, eradication of the threat, recovery of affected systems, and providing detailed advice for preventing future occurrences.

In-depth investigation

Our team can also do an in-depth investigation to find the root cause of the incident and identify weak spots in your architecture. Our digital investigation provides you with a comprehensive analysis of each threat, leading to effective diagnoses and adequate solutions. Our incident responders follow best practices and are certified to conduct thorough investigations.

 

 

Vulnerability Management
To further improve the security of your systems, Alter CERT also provides Threat Intelligence and Vulnerability Management, acting proactively to map your perimeter, gather relevant information, and report potential signs of compromise. Our Pentesting and Red Teaming services are also available to test the resilience of your system based on those indicators of compromise.
Incident Responder addressing a ransomware attack

Why Alter Solutions’ Incident Response service?

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Enhanced cyber resilience

We proactively fortify the cybersecurity posture of our clients through cutting-edge technologies, best practices, and continuous awareness.

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Rapid incident response

We offer swift and efficient response to cybersecurity incidents, minimising impact on business operations and guiding recovery efforts.

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Expertise and excellence

We maintain the highest standards of technical expertise and operational excellence. We are ready to handle all types of security incidents that may impact confidentiality, integrity, and availability of information and systems.

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Collaboration and communication

We foster strong partnerships with industry peers, law enforcement, and cybersecurity communities to stay ahead of evolving cyber threats.

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Education and awareness

We empower our clients and the wider community through education, sharing insights, and promoting cybersecurity awareness.

The most common cybersecurity incidents

Our incident responders are equipped to deal with all kinds of cybersecurity threats

Ransomware

It’s a type of malware that locks and encrypts data, leaving victims in the position of having to pay a ransom to avoid losing access to their data.

Phishing

It takes the form of fraudulent e-mails, messages or links that pose as legitimate sources to deceive users into providing sensitive information or abusing human resources’ processes to gain access to things they are not supposed to.

Distributed Denial-of-Service (DDoS)

In a DDoS attack, hackers flood a network with traffic in order to make its services unavailable to users.

Data leaks

It happens if someone gives precious information to an attacker without realising it (an API key on GitHub, for example).

Unmanaged surface exposure

It involves having easily exploitable assets that are not placed in the infrastructure, so that they have no impact on the rest of the corporate network.

Supply chain attacks

It’s a type of cyberattack that targets an organisation’s third-party tool or service to infiltrate their system or network. It mostly occurs to suppliers that are not focused on cybersecurity, hence having a weaker infrastructure.

We are qualified partners

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Alter Solutions is a member of InterCERT France, a cybersecurity community which aims to strengthen each member's ability to detect and respond to security incidents

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We are ISO 27001 certified for our work towards information security, cybersecurity and privacy protection. This is the world's best-known standard for Information Security Management Systems (ISMS).

Why Alter Solutions?

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18 years of experience

Alter Solutions was founded in Paris, in 2006, and has since focused on digital transformation. We operate in 8 countries across Europe, America and Africa, and we have been security partners for companies in the manufacturing, service, finance, insurance, transport, and technology sectors for over 10 years.

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Flexibility and customer-centric approach

We provide a level of service tailored to the client's needs, going all the way to a 24/7 protection. We have a strong track record across different sectors and technologies, and our approach to IT services is technology agnostic – what's right for each customer is what counts.

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Privacy as a core value

Both yours and your customers’ data is safe with us. Our Managed Security Service experts operate within the European Union (EU), meaning we fully comply with the General Data Protection Regulation (GDPR).

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Key certifications

Our experts are certified with GCIH, GCTI, GCFA, GCIA, and OSCP. We also hold relevant security certifications like ISO 27001, and we are part of the cybersecurity community InterCERT France.

Our Managed Security Services

We cover all your organisation’s security needs with other managed security services

Read more about cybersecurity

FAQ

Alter CERT’s process of responding to a cybersecurity incident goes through 3 essential phases: (1) incident triage, (2) incident coordination, and (3) incident resolution, which are described above.

No, since it integrates a proactive approach when it comes to safeguarding an organisation’s information security. Proactive activities include intrusion detection services (continuous monitoring and analysis of systems and networks), planning and drills (development of incident response plans through exercises or simulated incident scenarios), and vulnerability management (regular monitoring and assessment of potential impact, as well as recommendations for mitigation).

Yes, Alter CERT adheres strictly to confidentiality and privacy standards. All disclosures and information-sharing are conducted in compliance with relevant legal and regulatory frameworks.

The level of support provided by Alter CERT is determined based on several parameters, including the severity of the incident, the potential impact on the affected entity, the complexity of the required response, and the urgency of the situation.

Any organisation can benefit from an incident response plan. It not only guarantees a rapid response to cybersecurity incidents and helps avoid financial damages in the future, but also ensures an overall enhancement of the company’s cyber resilience, access to best experts in the field, and increased awareness and empowerment of employees when it comes to cybersecurity matters.

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Fill in our contact form and our dedicated cybersecurity team will get back to you within 24 hours.
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