COVID-19: Optimization of the Government’s Digital Services
Following the COVID-19 pandemic, the Portuguese State enacted a national state of emergency from March until May, leading to (parallel to other measures) limitations in face-to-face service in Government’s public service offices. As such, the Citizen’s Map digital platform (which groups information on the physical location of all government’s public service offices across the country) needed to be updated and optimized to guide citizens towards the respective digital services, avoiding unnecessary trips that could contribute to the spread of the virus.
This project was developed by the turnkey projects team at ALTER SOLUTIONS PORTUGAL and can be divided into two main action plans:
1. Improving Website and Apps
The platform was updated with information regarding COVID-19 and the consequent changes in public services (including relevant links to each office). Accessibility and usability issues were addressed, including button and visual queues on service hours and working limitations. Advanced search filters and online scheduling were also implemented.
2. Database Synchronism
The databases from the several public services’ websites are automatically synched, feeding the Citizen’s Map with updated information.
- Timeline: March 2020 – May 2020
- Team: ALTER SOLUTIONS PORTUGAL – 2 consultants