Case Study

Challenges

Team structures & processes for regular operations were rudimentary:

• Needs had to be identified first.
• Then proposals and ideas were developed.

Solutions

• Implementation through new sets of rules; completion by exemplifying processes for optimal efficiency; and strengthening communication through direct live screen sharing with client training.
• Ticket handling process was established.

Methodology

Technologies

• Microsoft Defender for Endpoint
• ProofPoint Anti-Spam & Phishing
• Sentinel
• Elastic Stack & log sources
• Filter rule adjustment under the MITRE ATT&CK framework
• Jira
• Ticket handling

Timeline

Results and customer experience

• Due to personnel changes in department leadership, the client needed time to establish new processes and train new staff, which is why external consulting was brought in to support daily operations.
• The added value delivered is the client's learning effect regarding current valid IT security standards. To be provided with solutions in difficult situations and to be able to learn from them, to present all facets of IT security in a cleanly documented and comprehensible manner, without external consulting, would not be possible without organised team action.
• The company is based in southern Germany extending into Switzerland and is culturally classified as conservative, focusing economically on high frugality and efficiency. The corresponding impulses for improvement in daily business were successfully established.